A man of the Asian lineage got surprised when his passport photo was rejected by facial recognition software. The reason for the rejection was the fact that it mistakenly detected that he had closed his eyes.
Richard Lee, the New Zealander got a rude shock when he was trying to renew his passport and submitted his photo to the online photo checker and it was declined.
The system, which has been put in place by the New Zealand department of internal affairs, informed the 22 year old man that the photo was unacceptable because he closed his eyes, when the photo was taken.
This is irrespective of the engineering student having taken the photo with his eyes open, which was also posted on Facebook.
While talking to Reuters, Mr. Lee said, “No hard feelings on my part, I’ve always had very small eyes and facial recognition technology is relatively new and unsophisticated.”
“It was a robot, no hard feelings. I got my passport renewed in the end,” he added.
An internal affairs spokesman said that there are over 20% of photos rejected, by the automated system, for various reasons, when pictures are submitted online.
“The most common error is a subject’s eyes being closed and that was the generic error message sent in this case,” he said. He, also, mentioned that the lighting in the photo initially submitted by Lee has unbalanced lighting, but the other one was accepted.